Shipping policy

Shipping Policy

Last Updated: October 2026

At Framingo (theframingo.com), each TV frame is carefully crafted and packaged to ensure it reaches your doorstep safely and ready to elevate your home. Please review our shipping policy below for detailed information on production timelines, shipping rates, and delivery expectations.

1. Order Processing & Production Times

Because our frames are custom-built to match specific television models and dimensions:

  • Production Time: Please allow 2 to 5 business days for precision manufacturing, finishing, quality inspection, and protective packaging.

  • Production times may slightly extend during peak holiday seasons, product launches, or promotional periods.

  • Business days do not include weekends or national holidays.

2. Shipping Rates & Transit Times

Once production is complete, orders are handed over to our express carrier partners (FedEx, UPS, DHL, or regional courier equivalents).

Destination Estimated Transit Time Shipping Rate
Domestic / Standard 2 – 5 Business Days Calculated at checkout (Free above qualifying order values)
Express / Expedited 1 – 3 Business Days Calculated at checkout
International Shipping 5 – 12 Business Days Calculated at checkout based on location & weight

Please note: Transit times are estimates provided by shipping carriers and are not guaranteed delivery dates.

3. Tracking Your Order

  • As soon as your order ships, you will receive an automated shipping confirmation email containing your tracking number and a link to monitor progress.

  • Please allow 24 to 48 hours for tracking data to update in the carrier’s system after receiving your shipping confirmation.

4. International Orders, Customs & Import Duties

  • We ship internationally to select countries.

  • Customs Duties & Taxes: All prices, shipping charges, and transactions on theframingo.com are exclusive of local import duties, VAT, or brokerage fees levied by the destination country (unless explicitly stated at checkout).

  • Any customs clearance fees, import duties, or taxes are the sole responsibility of the customer. Framingo has no control over these government-imposed charges and cannot predict their amounts.

5. Damaged Shipments or Missing Items

We use heavy-duty protective corner guards and reinforced packaging designed specifically for fragile frame transport. However, if transit damage occurs:

  1. Contact us within 48 to 72 hours of package delivery at info@theframingo.com.

  2. Keep all outer shipping boxes, corner protectors, and inner cushioning materials.

  3. Attach clear photos showing the damaged area of the frame, the external packaging box, and the shipping label.

  4. Once evaluated, we will promptly file a carrier claim and dispatch a free replacement or process a full resolution.

6. Address Accuracy & Undeliverable Packages

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • Framingo is not liable for orders delivered to incorrect addresses provided by the customer or packages marked "Delivered" by the carrier to the specified address.

  • If a package is returned to our facility due to an incomplete/incorrect address, unpaid customs fees, or failure to collect after delivery attempts, the customer will be responsible for re-shipping costs.

7. Contact Us

For any shipping updates or inquiries regarding your order status: